Privacy policy

Privacy Policy

Last updated: September 2023

Montres NORQAIN SA (hereinafter referred to as "NORQAIN") respects the privacy of users of this website (hereinafter "User") and takes the protection of personal data very seriously. Personal data refers to all information relating to a specific or identifiable natural person (Art. 5 lit. a DSG). This privacy policy provides information on how NORQAIN handles personal data collected during the use of this website. The purpose of this privacy policy is also to inform the user about their rights and how to exercise them. By actively consenting (Opt-in) to this privacy policy, the user agrees to the processing of their personal data in accordance with these provisions.

General Information about NORQAIN's Website

Most areas of this website are accessible without providing personal information. However, access to some areas, such as the NORQAINER Community, and the use of certain services, such as online orders or newsletter subscriptions, are only possible with the user's personal data. The user voluntarily enters their personal data in the designated fields, allowing NORQAIN to provide the selected services. The hosting of our website is provided by Infomaniak Network SA in Switzerland.

Data Processed by NORQAIN from the User

The processing of user data is in accordance with applicable data protection laws, especially the new Federal Act of September 1, 2023, on Data Protection (hereinafter "DSG"), the Ordinance of August 31, 2022, on Data Protection (hereinafter "DSV"), and the General Data Protection Regulation of April 27, 2016, of the European Union (hereinafter "GDPR"). To the extent that the GDPR is applicable, we process personal data based on the following legal grounds: Art. 6 para. 1 lit. a GDPR for the processing of personal data with the consent of the data subject. Art. 6 para. 1 lit. b GDPR for the necessary processing of personal data to fulfill a contract with the data subject or to carry out pre-contractual measures. Art. 6 para. 1 lit. c GDPR for the necessary processing of personal data to fulfill a legal obligation to which NORQAIN is subject under applicable EU law or under the applicable law of a country where the GDPR is wholly or partially applicable. Art. 6 para. 1 lit. d GDPR for the necessary processing of personal data to protect the vital interests of the data subject or another natural person. Art. 6 para. 1 lit. f GDPR for the necessary processing of personal data to protect the legitimate interests of NORQAIN or third parties, unless the fundamental rights and freedoms and interests of the data subject prevail. Legitimate interests include NORQAIN's business interest in providing this website, information security, the enforcement of its own legal claims, and compliance with Swiss law.

NORQAIN collects and processes the following data in accordance with Art. 5 lit. d GDPR:

• Data voluntarily provided by the user through input fields on this website (e.g., during an order, newsletter subscription, or registration for the NORQAINER Community), as well as evidence provided to NORQAIN for the purpose of securing transactions and, if necessary, for fraud prevention.
• Data voluntarily provided by the user to NORQAIN upon request for participation in NORQAIN's promotional activities or for participation in research surveys.
• Information about purchases made by the user on this website and the execution of the user's orders.
• Details of visits to this website, such as traffic data, connection and address data (e.g., IP address, computer hostname, browser information, and domain data from reference sites), weblogs.

NORQAIN expressly reserves the right to verify the accuracy of the personal data provided by the user, especially regarding contact details (name, postal address, email, phone), financial information, product purchases, and the use of NORQAIN services.

Purposes of using user data:

• NORQAIN uses the collected data for the following purposes:
• To fulfill obligations arising from contractual relationships with the customer (e.g., when purchasing a product or placing a repair order) and to provide services the user wishes to avail (e.g., newsletter, NORQAINER Community).
• To communicate changes to NORQAIN's services or terms.
• To send surveys (either directly or through third parties on behalf of NORQAIN) regarding satisfaction with NORQAIN's services and products and the overall experience with NORQAIN.
• To secure transactions and prevent fraud, as well as other illegal activities, in the processing and verification of orders.
• To prevent misuse or non-compliant use of services and maintain the security of this website.
• To ensure the operation of the website.
• To understand how this website is used, customize it to meet user needs, and generally improve it, as well as for market research purposes.

Disclosure of user data to third parties:

NORQAIN may disclose user personal data in the following cases:

• To fulfill services on behalf and in the name of NORQAIN as part of the purposes listed in these data protection provisions. Third parties may assist NORQAIN, for example, in product delivery, NORQAIN Plate customization, payment processing, data analysis, marketing services, or customer service.
• If NORQAIN is legally obliged to disclose customer personal data, for example, for the pursuit and detection of illegal activities, or as required to enforce or apply the terms and conditions or other agreements made with the user, or to protect the rights, property, or safety of NORQAIN, our customers, or third parties.
• If a portion or all of NORQAIN's assets have been acquired by one or more third parties due to a merger, sale, consolidation, or liquidation; the personal data NORQAIN possesses about its customers becomes part of the transferred assets.

In each of the mentioned cases, NORQAIN will only disclose user personal data to third parties who have committed to complying with applicable data protection laws. Apart from the mentioned cases, NORQAIN will not disclose personal data to third parties without the user's consent. However, NORQAIN may transfer or sell data in anonymized form, which does not allow identification of the natural person (e.g., in the form of studies, reports, or statistics) to marketing partners, advertisers, or other third parties for research purposes.

Storage and Security of User Data

The data collected and processed by NORQAIN from the user are transferred to and stored at a designated location in Switzerland (server location). All data provided by the user to NORQAIN is stored on secure servers. Payment transactions are encrypted using SSL technology. If the user receives a password from NORQAIN (or chooses one) that grants access to specific parts of this website (e.g., NORQAINER Community), the user is responsible for keeping this password confidential. NORQAIN places great importance on the security of personal data. While NORQAIN strives to protect the user's personal data to the best of its ability, NORQAIN cannot guarantee the security of data transmitted to this website; all transmissions are at the user's risk. Once NORQAIN has received the user's data, it makes every effort and takes necessary measures to prevent unauthorized access to the user's personal data to the extent possible.

User Rights Regarding Their Data

The consent to the processing of the user's personal data can be revoked in writing at any time. The user has the right to obtain information about the personal data processed by NORQAIN at any time, free of charge (right to information according to Art. 25 DSG).

The user must attach a copy of their identity card or passport to the request for information. Additionally, the user has the right, within the legal provisions, to request the correction, blocking, and deletion of their data, to restrict the processing of their personal data, to exercise the right to data portability – if and to the extent the GDPR is applicable – and to object to the processing of their personal data. The user can also obtain the identity and contact details of the data protection officer. For the exercise of their rights and for any other questions, the user can contact the following address:Postal Address: Montres NORQAIN SA, Hauptstrasse 7, CH-2560 Nidau, Switzerland Email: mydata@norqain.com

Individuals whose personal data is processed by NORQAIN have a right to lodge a complaint with the competent supervisory authority for data protection.

The supervisory authority for data protection in Switzerland is the Federal Data Protection and Public Transparency Officer (EDÖB).

Newsletter

Registration for the NORQAIN newsletter can be done at the bottom of the website under "Newsletter Subscription." To do this, the email address must be entered in the provided field, and the "reCAPTCHA" field must be clicked before confirming the newsletter registration using the "Sign UP" button. NORQAIN will send a confirmation email to the specified email address. The "reCAPTCHA" function ensures that the registrant is not a robot and is provided by Google Inc. Detailed information can be found at the following link: https://www.google.com/recaptcha/ Newsletters may contain graphics and/or web links that capture personal information, including whether and when an individual newsletter was opened in an email application and which web links were clicked. Such graphics and/or web links capture the use of newsletters to ensure quality and enable improvements to the newsletter. Unsubscribing from the newsletter is possible in each individual newsletter email. If the user no longer wishes to receive the NORQAIN newsletter, they can click on the "Unsubscribe" link included in all NORQAIN newsletters or send an email to mydata@norqain.com.

Cookies

NORQAIN uses cookies on its website. These enable a website to recognize the browser upon a revisit. Cookies do not identify the individual user but rather the browser used, through a randomly generated number (cookie identification number). Cookies are stored in a text file on the computer upon closing the browser and retrieved on the next visit to the web server. Cookies are passive and cannot contain viruses, trojans, or other harmful programs. They allow users to navigate efficiently between different pages, store preferences, and enhance the overall user experience. Cookies also help align online advertisements more closely with the user's potential interests, reducing the display of ads that may be of little or no interest. NORQAIN will ask the user for consent to use certain cookies, allowing the user to decide on their use. NORQAIN recommends allowing these cookies. If the user does not permit cookies, the website can still be used, but some parts may not function well.

NORQAIN uses the following cookies:

Essential Cookies: Necessary for navigating the website and using features such as accessing the protected login area. Without these cookies, services like shopping carts cannot be provided.

 

• Performance Cookies: Analytical cookies that allow NORQAIN to collect information on how visitors use the website. They count visits, gather information on user navigation, visited pages, and clicked links. These cookies do not collect user identity information, keeping all data anonymous. Performance cookies solely help NORQAIN improve the functionality of the website.

NORQAIN employs Google Analytics, a service by Google, Inc., to analyze website usage. Information generated by Google Analytics (including the user's IP address) is transmitted to and stored by Google on servers in the USA. Before transmission, data is anonymized by removing the last eight digits of the user's IP address. Google processes the data on behalf of NORQAIN to evaluate website usage, generate reports on website activity, and offer other internet-related services. Google may transfer this information to third parties if required by law or if third parties process the data on Google's behalf. Google will not link the user's IP address with other data stored by Google. Users can refuse the use of cookies for the mentioned purposes by configuring their browser accordingly (the corresponding add-on can be downloaded at http://tools.google.com/dlpage/gaoptout?ht=de). NORQAIN notes that in this case, the user may not be able to use all functions of the website. Further information on how Google uses user data can be found at http://www.google.com/analytics/learn/privacy.html

• Functionality Cookies: These cookies store selected user inputs (e.g., username, language, text size, previous inputs, etc.) to enhance the user experience on the website.
• Targeting/Advertising Cookies: These cookies use anonymous information about the user's browsing behavior, documented through the browser, allowing NORQAIN to better tailor advertisements to the user's presumed interests. These cookies are placed by NORQAIN.

Most of the cookies used by NORQAIN are temporary session cookies that are automatically deleted from the computer or mobile device after the end of the browser session. Additionally, NORQAIN also uses permanent cookies. These remain stored on the computer or mobile device after the end of the browser session. Depending on the type of cookie, these permanent cookies remain on the computer or mobile device for a period ranging from one month to ten years and are automatically deactivated after the programmed time expires.

Log Files:

When visiting the NORQAIN website, certain information is automatically sent from the user's browser to NORQAIN's log file server, where this information is stored. This information pertains to the user's activity on the website and includes the time and date of the visit, the pages accessed, the customer's IP address, the URL address of the page from which the customer came to this website, the amount of information stored, and the browser used by the customer. NORQAIN uses this information in case of any difficulties with an order and is obliged to provide certain information.

Use of HubSpot:

NORQAIN uses the HubSpot software from the American company HubSpot Inc., 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, for marketing automation on its website. HubSpot is an integrated software solution that covers various aspects of digital marketing, sales, and customer relationship management for NORQAIN. Furthermore, NORQAIN uses this tool for the analysis of advertising offers to optimize them and provide you with the best possible and user-friendly service. NORQAIN uses HubSpot for:

• Contacting through contact forms
• Subscribing to newsletters and newsletter distribution
• Analyzing website usage (e.g., access, visited pages, duration, etc.) and analyzing newsletter usage (open rate, click rate, unsubscribes, etc.)

All information collected by NORQAIN is subject to this privacy policy. HubSpot is certified under the "EU - U.S. Privacy Shield Framework" and is subject to the TRUSTe Privacy Seal and the "U.S. - Swiss Safe Harbor" Framework. This means that the processing of personal data by certified companies in non-European areas complies with European data protection standards.

For more information on HubSpot's privacy policies, please visit this link: https://legal.hubspot.com/privacy-policy

More information on HubSpot's compliance with EU data protection regulations can be found here: https://legal.hubspot.com/security

Additional details about the cookies used by HubSpot are available here: https://knowledge.hubspot.com/privacy-and-consent/what-cookies-does-hubspot-set-in-a-visitor-s-browser

The data processed by HubSpot includes:

https://legal.hubspot.com/privacy-policy 
https://legal.hubspot.com/security 
https://knowledge.hubspot.com/privacy-and-consent/what-cookies-does-hubspot-set-in-a-visitor-s-browser

Elements from and Links to Other Websites

On this website, elements from other websites (e.g., social networks such as Instagram, Facebook, Twitter, Google+, TikTok, and YouTube) may be used (hereinafter "third-party providers"). When the user clicks on an element from a third-party provider (e.g., "Share" plug-in from Facebook), a connection to the servers of this third-party provider may be established automatically. In this process, data about the user's visit to NORQAIN's website may be transmitted to the third-party provider. These data may potentially be associated with the user's account on the third-party provider (e.g., Instagram or Facebook account). Furthermore, the third-party provider may transmit personal data (name, first name, and email address) of the user's account to NORQAIN if the user has consented to this function with the third-party provider. Information on the collection and use of data by third-party providers can be found in the privacy policies of the respective third-party providers.Some activities on this website may be connected to third-party platforms that offer the user the option to share their personal data with such third parties. The links provided on this website to third-party platforms are for the convenience of users. When the user clicks on the symbol of the third-party provider, a direct connection is established between the user's browser and the server of the respective third-party provider. This allows the operators of the third-party provider to register that the user has visited this website with their IP address and accessed the link to the third-party platform. NORQAIN neither controls these third-party platforms nor their privacy policies, which may differ from the ones presented here. External links to NORQAIN's website do not constitute an endorsement or assurance regarding third-party platforms, and NORQAIN recommends that the user review the privacy policies of the respective third-party companies before transmitting their personal data. The personal data that the user transmits to third parties is subject to their privacy policies and not NORQAIN's privacy policies. Additionally, third parties may share personal data with NORQAIN; this exchange is governed by the privacy policies of the respective third parties.

NORQAIN uses links to the following social media pages:

Instagram: https://www.instagram.com/norqain/

Facebook: https://www.facebook.com/norqain

TikTok: https://www.tiktok.com/@norqain

LinkedIn: https://www.linkedin.com/company/norqain

YouTube: https://www.youtube.com/channel/UCAppJ3AfYOx5WSSIZMRpIHw

Strava: https://www.strava.com/clubs/1141014

X (Twitter): https://twitter.com/i/flow/login?redirect_after_login=%2Fnorqainwatches

ADDITIONAL DATA PROCESSING

This website uses web fonts provided by Google for the consistent display of fonts. When a page is accessed, the user's browser loads the required web fonts into the browser cache to display texts and fonts correctly. For this purpose, the browser used by the user must establish a connection to Google's servers. As a result, Google becomes aware that NORQAIN's website has been accessed via the user's IP address. The use of Red Hat Display (Google Web Fonts) serves the purpose of a uniform and appealing presentation of NORQAIN's online offerings. Further information on Google Web Fonts can be found at https://fonts.google.com/specimen/Red+Hat+Display/about.

ADJUSTMENTS

NORQAIN reserves the right to change this privacy policy at any time and at its discretion in accordance with data protection regulations. The new, updated version of this privacy policy becomes effective as soon as it is published on the website. By continuing to use the website, the user binds themselves to the respective updates and changes. However, NORQAIN will not process the user's personal data for purposes other than those originally stated or for purposes incompatible with the original purposes without the user's consent.

Applicable Law and Jurisdiction

This privacy policy is exclusively subject to Swiss law, excluding any conflict of laws. For any disputes arising directly or indirectly from these provisions, the court at NORQAIN's registered office is exclusively competent. Statutory jurisdiction remains reserved. However, NORQAIN has the right to sue the user at their place of residence or domicile.

CONTACT INFORMATION

For questions or comments regarding this privacy policy, the user can contact NORQAIN using the address or email provided below: Email: mydata@norqain.com Address: Montres NORQAIN SA, Hauptstrasse 7, CH-2560 Nidau, Switzerland.